To reach customer service regarding online orders and receive the quickest response, contact us via email at orders@mcachicago.org. Our team is available Monday through Friday, 9 am–5 pm CST and we will respond within one business day.
If you need assistance with placing an order online, we are here to help. Give us a call directly at 312-397-407
Power Duo by Hebru Brantley is final sale. We will not accept returns or exchanges for refunds or store credits. Please carefully review your order before completing the purchase, ensuring all information is correct. All shipping information must be provided including phone number and email address. Once your order has been picked up by the shipping carrier, The Museum of Contemporary Art Chicago Store is not responsible for lost or damaged packages. We will not issue refunds for shipping fees on lost or damaged packages. The package will be insured, The Museum of Contemporary Art Chicago will assist with claims.
For local pick-up orders, customers are granted a window of 5 consecutive days from the date of purchase to collect their items. This time frame ensures that your order is readily available for retrieval. We will make one attempt to contact the customer using the provided contact information. Our goal is to ensure a smooth pick-up process and address any potential concerns.
Should the local pick-up not occur within the specified 5-day timeframe, The Museum of Contemporary Art Chicago Store reserves the right to issue a refund of the original card used for the order. Please note that The Museum of Contemporary Art Chicago Store will not put Power Duo by Hebru Brantley on hold for local pick-up orders. We encourage customers to retrieve their purchases within the stipulated time frame to guarantee product availability.
For international orders, please note that customs duties and taxes may apply, as determined by local customs authorities in your destination country. It is the customer's responsibility to be aware of and settle any such charges. The Museum of Contemporary Art Chicago Store is not responsible for duties, taxes, or delays caused by customs.
Signature will be required upon delivery. The Museum of Contemporary Art Chicago Store is not responsible for missed delivery attempts. The Museum of Contemporary Art Chicago Store reserves the right to update or modify this Shipping and Return Policy at any time without prior notice. Please review this policy periodically for any changes.
If you have any concerns about your order or need assistance, please contact our customer support team at orders@mcachicago.org. We are here to help resolve any issues to the best of our ability.
Yes! Make gifts extra special with MCA Store signature gift wrap.
Gift wrapping can be selected at checkout for $5.95. Some large items may not be eligible for gift wrapping. A complimentary gift message entered at checkout will be included with any order, sent directly to the gift recipient.
Please contact orders@mcachicago.org with any inquiries or individual needs involving gift wrapping. Please allow one additional business day to deliver estimates for ground orders with gift wrapped items.
Yes! Right here: eGift Card. Unfortunately, eGift Cards are not available for sale or redemption on international orders.
MCA Store eGift Cards may be used on the MCA Store website or in the store at 220 East Chicago Avenue. Gift cards used on the website may be used only for orders shipping to the continental US. Unfortunately, eGift Cards are not available for sale or redemption on international orders. The MCA Store is not responsible for unauthorized use. Purchases will be deducted from the card balance until the balance reaches zero. The card is redeemable for store merchandise only. Unused value remains on the card and cannot be redeemed for cash. The card does not expire. Please use it at your convenience.
If this is your first time logging into the site since March 27, 2022, you will need to create a new password. Visit My Account
Members receive 10% (20% during Members' Double Discount Days). When you log into your account the discount will automatically be applied. If this is your first time logging into the site since March 27, 2022, you will need to create a new password. Visit My Account. If you do not receive your discount please email, orders@mcachicago.org.
Yes, we ship internationally. We ship all international orders with tracking and insurance at our best rate to your address via UPS, USPS or DHL. Most products can be shipped to international addresses. All UPS and DHL orders are trackable. The recipient is responsible for all applicable customs duties, tariffs, taxes, or Value Added Tax (VAT), which are collected by the carrier upon delivery. It is the customer's responsibility to be aware of and settle any such charges. The Museum of Contemporary Art Chicago Store is not responsible for duties, taxes, or delays caused by customs.
Shipping rates are calculated based on the weight of the order and its destination. The shipping charge may be amended at a later date based on the weight and the geographic shipping location of the order. Delivery transit days to the recipient will vary depending upon the destination. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.
Yes! Select curbside pickup at checkout for this option. Curbside pickup is offered Tuesday–Sunday 10 am–5 pm.
Ground orders to the contiguous United States normally arrive in 3–8 business days after they have shipped.* Most items may be shipped to the 48 contiguous United States via Standard service. Business days are Monday–Friday, excluding federal holidays. *Pending credit card approval. We do not ship to PO boxes. Please allow one extra business day for orders with gift wrap. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.
Second Day Air orders normally arrive in 2 business days (by the end of the second business day) after they have shipped. Second Day Air orders placed by 6 am Monday–Friday CST normally ship the same day.* Most items may be shipped to the 48 contiguous United States via Second Day Air service, unless noted otherwise in the product copy. Business days are Monday–Friday, excluding federal holidays. Example: your order is placed at 4 pm Monday. It ships Tuesday and arrives two business days later, on Thursday.
*For orders to continental US destinations, for in-stock items, pending credit card approval.
Yes! We offer 2-day air delivery on most items. Second Day Air orders normally arrive in 2 business days (by the end of the second business day) after they have shipped. Second Day Air orders placed by 6 am Monday–Friday CST normally ship the same day.
Express shipping is not available for international orders. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.
To cancel an online order, please contact support at orders@mcachicago.org.
Returns are accepted up to 30 days after receipt of merchandise for items in original condition. Please note: the item returned must be in its original packaging in saleable condition. Shipping and handling charges are not refundable. Sale items are final sale and not returnable except when damaged or defective. Please follow the instructions on the packing list and complete and include the “return reason” section when sending your order back. We suggest shipping your return back to us via insured, traceable means if not using the self-serve return label. Click here to access new customer account to create your own self-serve return label for items not damaged or defective.
If you have questions about a return or shipment, please send emails to orders@mcachicago.org. Please include as much information as possible in the email, including your order number. Customers are responsible for shipping returns back to us even if items are damaged or defective (see below).
If you receive a damaged or defective item, please send an email to orders@mcachicago.org or call 312-397-4000 to initiate prompt resolution of the situation. Do not discard the damaged item, the carton it arrived in, the packing material, or the paperwork. Please do not return damaged items to the MCA Store at 220 E. Chicago Avenue until we ask you to do so. Sale items are non-returnable except when damaged or defective. Some other items are non-returnable, as noted in the product information. We reserve the right to cancel orders.
Thank you for your interest in submitting a product to the MCA Store. We strive to support great artists and makers with great products. Please complete the form in the product submission page, and our team will review your submission and reach out to you if interested in moving forward.
Yes, masks are now strongly recommended, but not required. Also, everyone who enters the museum agrees to our Code of Conduct. Please visit mcachicago.org/visit/safety for more details.
